Last Updated: 9/2/2025

At New Chapter Homes, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.newchapterhomes.co.uk. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We may collect and process the following data:

• Personal Identification Information: Name, email address, phone number, etc.
• Property Inquiry Information: Details regarding properties you inquire about or express interest in, including preferences and contact information.
• Usage Data: Information about how you use our website, such as IP addresses, browser types, pages viewed, and other technical data.
• Cookies and Tracking Technologies: We may use cookies to track browsing activity and improve user experience. You can control the use of cookies through your browser settings.

2. How We Use Your Information

We use the information we collect in the following ways:

• To Provide Services: To respond to property inquiries, manage property listings, and provide customer support.
• To Improve Our Website: To analyse usage trends and improve our website’s functionality and user experience.
• To Communicate with You: To send relevant information, property updates, and marketing communications that may be of interest to you, based on the preferences you have provided (with your consent).
• To Comply with Legal Obligations: To comply with applicable laws, regulations, or legal requests.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Trusted third-party service providers who assist in running our website and business operations, such as web hosting, email delivery, and customer support services.
• Legal Authorities: If required by law or if we believe in good faith that such action is necessary to comply with legal obligations or protect our rights or the safety of others.

4. Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Security of Your Information

We take reasonable precautions to protect the security of your personal data and use technical and organisational measures to safeguard it. However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Your Rights

Under the General Data Protection Regulation (GDPR), you have certain rights regarding your personal data, including:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete information we hold about you.
• Right to Erasure: You can request that we delete your personal data, subject to certain conditions.
• Right to Restriction of Processing: You can request that we limit the processing of your personal data under certain circumstances.
• Right to Object: You can object to the processing of your personal data for direct marketing purposes or in other situations where legitimate interests are being relied upon.
• Right to Data Portability: You can request that we transfer your data to another service provider in a structured, commonly used, and machine-readable format.

If you wish to exercise any of these rights or have any questions about how we handle your data, please contact us using the details provided below.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us analyse web traffic and personalise content. You can control cookie settings through your browser, but disabling cookies may affect some parts of the website.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the “Last Updated” date at the top will be updated accordingly.

9. Contact Us

If you have any questions about this Privacy Policy or our practices regarding your personal data, please contact us at:

New Chapter Homes
Email: info@newchapterhomes.co.uk

Phone: 02380 016611

Website: www.newchapterhomes.co.uk